Erika is our Clinic Manager in the Burlingame, CA office. She will walk you through your visit with Dr. Bowers, and answer any questions you have. She comes to us from Las Vegas, NV, and is hoping to pursue her Medical Degree in a few years’ time. She is excited to be part of the team. We are thrilled to have her!
Karen is our Front Office, diligently processing your paperwork, answering phones and emails, and providing a calm, and steady atmosphere to the office. She is also new to Dr. Bowers’ staff, and we feel very lucky to have her on the team!
Our Practice Manager and Phone Concierge, Robin, has been working with Dr. Bowers for nearly 10 years. She will happily prepare you for surgery, guiding you through the requirements, travel details, and what to expect before and after your procedure. Robin is also well versed in responding to surgery related questions, coordinating her response with Dr. Bowers if unable to answer. Robin’s calm and consistent demeanor is evident upon patients’ very first call to the office.
Janet serves as the Office Billing Coordinator and Insurance Liaison and has been toiling with Dr. Bowers for more than 10 years. Miss Janet spends hours on a daily basis in communication with insurance companies, fighting for coverage for our diverse clientele from across the US (and the world). Our office remains one of the few and, often, only surgical offices willing and able to fully pre-authorize benefits and/or to write necessary argumentation when denials are made. Janet is our chief architect in this tireless mission.
Betty is our Administrative Assistant who works with Janet to manage any and all of your concerns relating to insurance and billing. She also works out of our administrative office in Trinidad with Robin and Janet. Betty advocates for our patients every day and the office would not be running smoothly without her.
When Dr. Bowers relocated to California in 2010, Robin, Janet, and Betty hoped to continue to work with Dr. Bowers but were conflicted in wishing to remain near friends and family in Colorado. Fortunately, patient communication via fax, telephone and email lent itself perfectly to continuing our Trinidad legacy with them anchoring our Colorado administrative office. Patients consistently comment upon the sincerity, calm and dedication of our loyal Colorado staff and yes! We actually answer the phone! All medical/gyeneclogic care and surgery are handled exclusively via Dr. Bowers out of our California Clinical Office in Burlingame.
Safina has been with the office since 2011 but now works with us on a part time basis. While balancing the demands of 2 children and nursing school, Safina assists Dr. Bowers in event planning, conferencing, twitter feeds, itineraries and does all of our Notary Public documentation of vital records.